Rich on the Danforth

I contacted 4 installers to put in my central A/C. Despite having central heating 2 companies recommended going with a ductless system which was twice as expensive per BTU. For the central A/C I received several quotes for around $3800. I figured it seemed like a reasonable price since it was quoted by three separate companies. I only found Cozy World when I did a google search for the AC model number and found the Cozy World site. I was surprise to see that they had a price list on their website. Transparency is not something that you get with most contractors. As surprised as I was, I was even more surprised that the price for the same unit was $1000 dollars less. After Boris came to my house and inspected everything he recommended I go with a smaller unit that would i) run longer but make sure the air in my house circulated more and would extract more humidity and ii) would better fit my duct sizes. I confirmed this by doing my own research and was happy that Boris pointed me in the right direction. Next, Boris asked why I was going with a 14 seer version if I couldn't apply for an energy rebate (this was a brand new installation). He said I could go to a 13 seer version (a small differnece) and get a difference coil that would allow me to get a 10 year parts and labour warrantee for $130. Wow! That is a great deal. On top of this going with a smaller unit and a lower seer saved me another $600!! Now that would be reason enough to give Cozy World a 10 rating. But a problem happened. There was a mix up and the installing crew installed the wrong unit (a 1.5 tonne vs 2 tonne). While many would see this as a problem I am more impressed with how it was dealt with. Good customer service doesn't show up when everything goes well. It shows up when there is a problem. I called Boris the next day and he had the crew show up and install the unit the following day (on a Saturday so I didn't have to take time off work) and he charged me for the 1.5 tonne unit to make up for the mistake. The unit has been installed for 2 weeks now and is working great. If you are having HVAC work done you must call Cozy World! A company with this level of service deserves your business and your business deserves this level of service.