Reviews

0/10

We had the system installed when they were Reliance Protectron and recently had renos done which caused the monitor to beep. Phoned ADT and they told me how to turn it off - but now the monitor does not work at all and they want to charge $99 to come and fix it! Oh, and they also want to charge me to sell me some more sensors! So, no thanks. Getting through to them is a nightmare and tech support don't really know what they are talking about. Look somewhere else!

Approximate cost of services:
$35.00
3 of 3 people found this review helpful.
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Company Response

Dear Lisa, we're sorry to read that we weren't able to resolve the issue with your sensor. Please let the Customer Relations team look into this further by forwarding your contact info to communication@protectron.com and include "Homestars" in the subject line. Thank you!

10/10

We were having trouble with our furnace and needed to replace it. I asked 3 companies for a quote Laurenzo was the only one who did a really thorough walk around to discover the issue. We also got a heat pump installed and all 3 came back with the same recommendation, but Laurenzo's was very reasonable. Great and reliable service too.

Approximate cost of services:
$11,000.00
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