An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Recently, our water heater needed to have the anti-scalding valve replaced. This manifested itself to us as a change in the hot water temperature. The first thing we did was to call Hoerner Plumbing as we have learned from experience, that they are a partner we rely on to help us maintain our home. Staff were able to come by the next day and assess the issue, provide an estimate and complete the work for less than $500.00. We count on Hoerner. They have earned our trust and with each interaction, they win back our business. S. Forsyth & G. Jestin - Homeowner
- Approximate cost of services:
- $450.00
- Company Response
Hi Scot,
Thanks so much for taking time out of our busy day to write a review. We are so happy to hear that the systems that are in place at Hoerner Heating & Plumbing seem to be working and that you were able to provide an estimate and do the work in a timely manner. Also we are so glad to hear that we have been able to earn your trust and with each interaction we are able to win back the business. Each review assists us in learning how to better our
business -so thank you so much for taking the time to do this.
We appreciate all your business and we look forward to hearing from you in the future.