First let me state that our ' experience ' started off promising . I emailed and got a response right away from a girl named Laura . She proceeded to book my ' appointment ' , since you have to book before going in and got back to me quite promptly .
Once in the showroom , there is not a heck of allot to see so it was easy to narrow down our selection . My husband and I chose the Tami Convertible Crib, the change table , rocker, glider, mattress , Crib rails ( wooden ) and my sister who came with us purchased a 9 peice bedding /nursery set. Because we were purchasing so much , and with us desperatley trying to save money for the baby , my husband inquired if there was a 'deal' if we paid all in cash , like perhaps a break on tax or something . To which Laura replied that there was nothing she could do and that they only way we could pay was with cash , she in fact told us that she did NOT accept Credit Cards and that if we wished to pay by credit card we would have toorder from Online , and that there would be an addittional charge of $20 !!
We gave our deposit of $300 and told Laura we would pick up our items the following weekend when we could borrow a friends truck.
Came back for pick up and everything in the order was ready EXCEPT the rails . My husband was informed that the rails would be in , in 3 weeks. He was slightly 'put off ' that no one had even bothered to call us and found it a huge inconvience to now have to come all the way back and make a second trip . He deducted the rails from the total price and asked that we be called when the rails were in .
No one called . So I called , and called and called , leaving messages for Laura ..or anyone answering the phones to please get back to me and let me know when we could come in and pick up the rails . When no one returned my calls . I emailed ...and emailed and emailed , still all to no avail. After 6 weeks, we decided to simply show up to the showroom . Laura was not there but a woman named Shelly was . Shelly owns a crib shop on the top floor , a totally seperate business ( which we were told was 3 times the cost of The Cribbe Shoppe ) .. totally untrue , we checked it out .
While we were in the store Shelly was dealing with 3 other very irate customers , all complaining of the lack of Customer service they were recieving and asking where Laura was and why she does not return phone calls or emails !! I WAS SHOCKED but not surprised .
So after spending some time with Shelley , she tells us that she regularly has to ' clean up Laura's mess ' and she does not work for Laura , she merely rents space out at the top of the building and was only trying to help. I felt so sorry for her . I explained to her our situation and she gave me Laura's father's business card , [competitor name removed--Ed] , and suggested I call him . She also informed me about how most people who spent that kind of money get a free change pad or mattress pad and sure enough a friend of mine who went to the Cribbe Shoppe spent $400 less than me , but was given a free pair of booties AND a change pad . My Husband feels as though it was discrimination, that smacks of racism ( he is indian ) . I wanted to keep the faith though so I called Laura's father ....
Folks , the apple does not fall far from the tree . He was of no help at all , simply informing me that he would do his best to ensure his daughter would get back to me right away ...that was over a week ago !!
DO YOURSELF A FAVOUR AND SHOP ELSEWHERE !! You work hard for your money , you deserve the best service you can get ....heck , at least a return phone call or follow up call .
The Cribbe Shoppe is not the only place to shop or find good deal . Trust me !!! I am currently dealing with [competitor name removed--Ed] and will post a review once done . I would even recommend [competitor name removed--Ed] upstairs , just based on how friendly she was and at her selection of inventory .