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Great customer service from Joe and then Tony. Joe met with us a few times in the office to explain some details of the designs of the cast iron as wanted to make sure of our choice. The installers Eugene and Mike were very good with the installation of our new front doors even though it was a really cold day in February. Our new double 8 feet tall front doors with cast iron inserts and transom look amazing. Some friends and neighbors have even commented on how nice the doors look. The only problem was that the exterior stucco where the old door frame was, had gotten ruined in a few places during the installation, and we had to find the correct match of stucco. It was eventually repaired, but still does not look even when you look closely at it. Also, the replacement locks for our garden door did not fit. We let them know, but they did not follow up with it.

With only a few days left until the deadline to submit our 1 year forms to Tarion, we decided to hire a Home Inspector to inspect our home for defiencies that we may have missed. We also decided at last minute to use a home inspector to ensure that our house had no major problems. Searching the internet and then homestars we came across a few companies. After reading through the reviews, and speaking on the phone with Brent from Classic Home Inspections, we decided to have him inspect our home, over another company. He sounded the most honest, knowledgeable, and down to earth. He was also able to do the inspection with such short notice. On the day of the inspection, he was very thorough. We are very happy that he had found some deficiencies that we had missed which included another foundation wall crack and a water leakage. He later provided us with the photos with the deficiencies. Overall, a good home inspection.

Great customer service in the Richmond Hill location. The salesperson allowed me to take home a few swatches of fabric in order to see how it would look with the rest of our furniture in our living room. Helpful in making suggestions. Nice contemporary furniture store!!

We purchased a new bed and dresser for our master bedroom for our new home. Munro's Furnishings was able to customize our dress for us. One problem was that when the furniture was delivered to our house, while carrying the dresser up the stairs to our bedroom, it dented our stairs. Also, the stain on the wood was not completly dry when we received this purchase and hence some of the stain got on our clothing in the dresser and also on our light colored carpet. Otherwise, the bed and dresser are beautiful and the wood is solid!!!

Salesperson at Zilli was very helpful in helping us select the area rug for our new home. She gave us some suggestions after we emailed her some photos of the furnishings in our great room. She even let us take home a sample of the rug to see how it would look in the room in our house.

Measurements of the windows were taken efficiently and installations were done promptly when our window coverings came in. Andrew offered alternate suggestions but was not pushy. He offered us the best price for our window coverings order.

Do not get cupboards from Frendel. We purchased our cupboards from our new home from Frendel because our builder used them. Even the upgraded cupboards were of poor quality. Almost every single door and drawer on our kitchen cupboards are dented or scratched or the color is of poor quality. They so far have replaced one of the doors, and it came back again with a small dent. As some others have mentioned, our builders that are building the new homes should not use this kitchen supply company.

We went to Moscone to confirm our choice of countertops for our bathrooms. Originally it was a bad experience with the salesperson in regards to customer service at the office, but it was a Saturday and she may have been busy. Overall the installation of what we chose was completed very efficiently and our countertops look fabulous!!

Great customer service when we came in to purchase our 5 major appliances. We knew which brand of appliances we wanted to purchase for our kitchen. Saleperson gave suggestions for appliances for washer and dryer. Saleperson was very helpful in explaining differences and functions and did not force us to buy on the spot.

Best customer service, from sales to decor. The salesperson at the sales office was even able to hold the lot for us until we were able to get there to put a deposit on the house. The decor process was made as easy as possible.

Worse customer service. Did not greet us when came to the sales office since we had returned at least 3 times to see whether lot was still available. Also, did not even acknowledge to us that the lot was sold to someone else.