BobD

My downstairs toilet was leaking a small amount of water onto the floor. I called New Canadian at 12:30 and made an appt for 4:00 the same day: fast! The plumber came, identified the problem, and fixed it rapidly. I am very satisfied.

The lock on the back door of my house broke (likely due to metal fatigue, as it turns out). I called Locksmith Care (who are located near me) and they said they could be there in about 2 hours (on a Saturday afternoon) They showed up on time, quickly diagnosed the problem, and installed a lock. All done professionally, and for a reasonable price. Recommended.

First the good news. Atiar was able to come by to our house just a couple of hours after I called him--very prompt service. Also, his charges are very reasonable. Now the bad news. Our 20 year-old refrigerator was having some problems: 1. the ice-maker was working very sporadically, and 2) the temperature in the main part of fridge seemed to be higher than normal (I had bought a cheap $3 thermometer from Home Depot and it was reading about 46 degrees Fahrenheit, much higher than the recommended levels of 35-37 F. Atiar discounted the reading from my cheap thermometer; and said the temperature in the main part of the fridge was normal--and his method for determining that was to briefly touch items in the fridge with his hand! His diagnosis was that a new ice maker was needed and so I agreed that he should order that part (it would take 4-5 days to arrive). Between the time of his first visit and the arrival of the part I borrowed a better thermometer from my neighbor and I also purchased a special Taylor refrigerator thermometer from Amazon (they are very cheap, by the way). All three thermometers now read the same thing--the temperature in the main part of the fridge was now at 50 F--much too high. So, I no longer trusted Atiar's diagnosis. I had also decided that it was time to buy a new fridge. So I called him. The new ice-maker had arrived, and I told him that I no longer wanted it as I was buying a new fridge. I offered to reimburse him for the time he had spent ordering the part, and any expense associated with returning the part, but he declined. Like I said above, his charges are very reasonable! However, I do believe that Atiar mis-diagnosed the problem with my fridge. Hence the poor rating. Looking at all of the other reviews, he does appear to know his stuff and provide very good service. But not this time.

NewRidge recently refinished the first floor of our house in the Riverdale section of Toronto. It was a challenging job, because we wanted to match the existing stain as closely as possible, and our grey "pickled oak" stain is something or a rarity. However, Keen and his team were up the challenge, and the result is very very good. The entire organization seems very professional; I especially liked the fact that Scott responded to all of my various emails extremely promptly--that's quite a contrast from many other contractors who are often very hard to reach. Highly recommended.

Problem: The lock in our front door suddenly stopped working. I called Locksmith Care and he was there in 30 minutes. It turned out that one of the components in the lock had snapped, possibly due to metal fatigue. Dimitar went to a specialized hardware store to get a replacement part. However, it turned out that the entire mechanism would need to be replaced at a cost of $400, and there would be a 4 week wait until the part arrived :-(. So, he suggested installing a new deadbolt instead, which we went with--and it works great. I was very pleased with his professionalism and his price, which I thought was quite low given how much time he had to spend. Definitely recommended.