Reviews

9/10

LIlla was very responsive to meeting me on a tight timeline, recommended products "on sale" and had the workers on site within 10 days. I chose bamboo that went over existing hardwood and the work was done fast and professionally. Sanding and staining stairs, however, was a messier job that resulted in a lot of dust. I would have liked a warning to seal off doorways in advance. The stain also went onto existing side moldings - but I was repainting anyway so it wasn't a huge problem. The match to the new hardwood is very good. The work is beautiful and I am very pleased with the outcome. Lilla kept me informed and asked me to make decisions real-time which kept the project timeline down.

Approximate cost of services:
$6,500.00
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10/10

On a Sunday afternoon we discovered sewage backed up in our shower and dirty water flowing down the hallway and into the basement. Within an hour Rick was at our house and examining the problem. The work took longer than expected but the originally quoted price stood (and no extra charges for weekend work). Rick was very thorough in making sure everything was working 110% before he left. He also wisely advised us to explore filing an insurance claim and helped us find a restoration team that was also onsite within a couple of hours. Overall amazing service!

Approximate cost of services:
$280.00
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Company Response

Hello Virginia and thank you for sharing your positive experience with Mr Rooter and our technician Rick. We are pleased to hear that Rick had gone above and beyond to portray the excellent service that Mr Rooter stands behind and that you rightly deserved! Thank you for choosing Mr Rooter and have a great day!