JD, High Park

We are delighted by & grateful for excellent work by the Toronto Granite team on our new kitchen counters & backsplash (both quartz). Bob, Mark & team made the process easy and fast; Saad & others on the installation crew were prompt, pleasant and proficient. A couple of small ‘fix-its’ were addressed cheerfully, very quickly and to our satisfaction. But more than that – a couple of weeks later when we determined we needed one more (small) piece to complete our project, Bob & team went out of their way to take care of our request, even though it was small and no doubt a bit of an inconvenience. We recommend this family-run business enthusiastically! In fact, I'm about to call them for another project...

After a few years of hard daily use, our bathroom needed some professional attention. Greg provided a quote right away, and we were pleased with how quickly he was able to schedule our project. Ash arrived promptly and worked diligently and carefully for several hours , taking great care to thoroughly clean, repair and seal our shower glass tile, tub surround, vanity backsplash (porcelain) and marble floor tiles (where the grout had long since cracked out completely). He worked so hard without a moment's break, stopping only to provide excellent advice and recommendations. He is clearly a perfectionist in the best way; so lovely to meet a professional who is knowledgeable and takes pride in a job well done. We would not hesitate to recommend Ash and the Tile Group Restor team.

G Force was one of 4 companies we asked to quote on repairing/ replacing our furnace, adding a ductless unit to our reno'd 3rd floor, and moving some bsmt duct work. Mark G came promptly and more importantly, came armed with a boatload of expert advice, experience and respect. (You'd be amazed at the attitude I've seen from some service providers when they encounter a woman who is directing home reno projects. Hello 1850s, not-so-nice to see you again.) He quickly assessed the problem with our furnace and provided intelligent recommendations & a thorough quote. Woody and the team worked very hard for a long, long day installing the new furnace and moving our ductwork, as did the team that installed the ductless A/C. Mark came by several times during our multi-phase project to provide advice, answer questions, and address new issues as they arose - such as moving a 3rd flr vent on short notice - and was great about providing the appropriate paperwork for green rebates, etc. Full marks for great work as our 'partner' in our reno project; I have already recommmended to friends & family and will continue to do so.

Not much more to add to what other happy customers have said; Hotwire Electric-All has been a great partner in helping us drag this old house into better shape. Oris, Hannah & Chris have been patient while we execute our 3-of-4-floor reno in long, slow phases. Did a great job replacing k&t with minimal damage, and always had useful suggestions along the way for our basement and 3rd floor finishing projects. Cheerful, SUPER professional, very hard-working - a delight to work with. Ours is, I'm sure, a relatively small job compared to the big houses I know they have worked on, but each one of the team has made it clear they want to do a great job on every part of our project. It's been a pleasure to recommend them to friends and neighbours, and I'll continue to do so.

Jon came on-time, was courteous and appeared to understand what we required in our straightforward kitchen repainting job; the quote was satisfactory and I explained our deadline (4 weeks hence). The work itself was very disappointing. After hearing nothing for awhile, we reminded Encore of the deadline. Shane the painter came midday, but the materials had not been delivered, and once they arrived, did not appear to include appropriate plaster compound, or primer - ?!. Painter forgot to install sheeting to minimize dust distroibution around the house, even though it was specified on the work order. I pushed on this, and he agreed finally to tack upo some garbage bags here and there. Seriously? This is a professional painting company and that's the best they can do? I called Production Manager and eventually other material was provided. Good thing I'd taken care of covering items in the kitchen itself; who knows if they'd have done anything to protect them. Painter missed parts of the baseboard entirely, and did a terrible job of filling and sanding the window sill. Prod'n Mgr came eventually to paint the baseboard, but claimed she couldn't do anything about the window sill. (Seems do-able enough to me - guess who's sanding and repainting it now?) The company lost the item I'd provided as a colour sample, even though I'd made a point twice that I required it to be returned (and would be happy to obtain a colour swatch if they couldn't work with or return the item); Prod Mgr says lamely 'oh the painter has it' and clearly isn't going to make any effort to get it back or replace it. (So for heaven's sake, don't give them anything valuable or irreplaceable.) All in all, the whole operation feels very "rookie" - have to wonder how long they've actually been in business (or how much longer, for that matter.) Started out well w/ estimate visit, but Encore sure didn't meet pretty basic expectations here. Have recommended against using these folks to 2 neighbours who are having work done; there are better teams available.

As requested, Michael inspected the pipes in the basement and rerouted/ tidied up as part of our basement renovation. Michael & his apprentice were prompt, courteous & professional. The work was done quickly, neatly and to my satisfaction. Estimate/cost was higher than we anticipated but it was clear we would not have to worry about quality or thoroughness - plus Michael was available to come to do the work with little delay. I will certainly consider calling Waterworks again for any future work.