It started when last tuesday (1 week ago) they were to start replacing our water lines from 1/2" to 3/4". They showed up at 4:00 pm and just drop the machine off. They came back wednesday around 9:30 a.m. and started digging. The original quote was for drilling as we wanted to pave our driveway this year. It took them 3 days to dig and replace the first line. They did not tamp the ground at all before during or after they refilled the holes. The road, sidewalk and driveway were left a mess. My son pulled his vehicle in the driveway and almost got stuck as it sunk at least a foot. They also damaged our neighbors fence which we now have to repair. I called the company several times and finally got a call back. After speaking with the district manager, (he did show up at the house to see the issues that day) he said nothing could be done until Monday, but assured me the whole problem would be rectified for sure. The district manager showed up at 8:00 a.m. to meet with us and see all the issues. He gave us his word that they would redig, tamp and regravel the driveway. 6:30pm Monday evening they showed up with a mini bobcat, no tamper and not even a full yard of gravel. I felt bad for the employees as they were not informed they had to do all that. They were only asked to regrade the driveway. The sidewalk was not cleaned nor was the road (which was full of mud and stones). I went out to check things and the gravel on the sidewalk was like marbles. I slipped and fell injuring my shoulder. This whole ordeal is a nightmare and certainly not worth a dime. We are going to hire another company to come in and finish this. Obviously this companys word is not worth anything. It is now Tuesday, after me calling again, (seeing I have to be the one to call them all the time) the manager called back and said they were going to redig, tamp and grade the driveway AGAIN!!! which was supposed to be done on Monday, I told him come and get your machine as I am hiring someone else. 7 days and they were only halfway done the job. Even the meter was not installed where it was supposed to be. They just did nothing right. Believe me, I have learned from this mistake with this company. Just because a company has been in business as long as they have doesn't mean they are any good.
- Approximate cost of services:
- $3,581.00