Janet from East York

I had some water come up from the floor drains in our basement. I called Hoerner Heating and Plumbing. The call was put in on a Saturday and I was called back within the hour. The backwater valve was installed in the summer by Hoerner's and I needed to find out if this was part of the problem. Dylan called and told me he would be there in a couple of hours. He was at another job. He called a couple of hours later to say he would be there in a few minutes. I couldn't find the receipt for the work but he remembered the job. Without going into too much detail, he tested the backwater valve. He recognized that I needed whatever information that he could provide; so he showed me what he was investigating and explained everything to me. The valve was not the issue and further investigation will be done regarding our downspout disconnection. He was very thorough and charged me with the regular call out fee and not any labour. We have had Hoerner's take care of a dishwasher issue, and replace a toilet. On every occasion their response time was excellent. All the plumbers I have dealt with have been extremely professional and courteous. I wouldn't hesitate to recommend them to family or friends.