DSenchak

My day started at 8:45 when I received a call from Linh telling me that one of the crewmen had booked off sick last minute. She assured me that 4 men and a truck will show up soon, but delayed in traffic. This was no problem for me as I appreciated being updated prior to my start time. The first truck and crew of 4 guys showed up...did the walk through and Ali explained clearly what to expect and that a second truck will show up as soon as it was finished another job. The process went smoothly throughout the morning and early afternoon. Nothing was too difficult for this crew. Items that would make me recoil in envisioned pain where handled with expertise without damaging property or causing any personal injury. The crew filled the first truck to capacity with the skill of craftsmen. From the back, it appeared like a colossal intricate Japanese wooden puzzle. They finished by 2:30 and where headed to our new house in Vaughan…the second truck hadn’t arrived and created much anxiety for me as I could not be in 2 places at one time and wasn’t prepared to pay 144/hour while “I” waited for the truck to show. I called Linh, who told me it could be up to 2 hours for the truck to arrive. I explained my situation and she put me in touch with Jason who worked out a deal that our hourly rate would be suspended until the second truck arrived and I would receive a break on the driving time from Oakville to Vaughan. What happened is the original crew dropped the first truck to their yard and 3 of them came back with the second truck and completed the loading. At the end of the day, I had no real complaint about the crews. The crew/s assigned to my move was skilled and demonstrated professional team effort and respect for each other, me and my property. My rating for a 9 is based on critical analysis of allotted time, estimated costs for completion of the job and the online self-serve process for estimating how much time and money the move may cost. My initial estimate of $1539.00, plus GST, was based on 3 men, 1 truck and 13.5 hours at $114.00/hour. Therefore to expedite the process, I paid a 250.00 premium for a second truck and $144.00/hour for four men in anticipation that the job will be completed in less time. Although my day was in excess of 15 hours, my total hours billed were 13.25 hours at $144.00/hour (1908.00) plus GST and a $138.00 plus GST/PST for packing supplies. This blew away the original ‘online’ estimate by almost $1,000.00. I believe this critique could be avoided by having a representative physically come by and present a detailed estimate with recommendations, i.e., how many trucks, additional packing supplies and movers are required. With this information, I would have been more prepared for the bottom line. The day was very long and physical for everyone. I appreciated that Ali and his crew members were there for the long haul. I would have no hesitation recommending Tender Touch to anyone deciding who to go with on their next move. David