Reviews

10/10

After several attempts to get somebody out to finish off some electrical work and arrange a final inspection, we got Rockwood [now called 24/7 Electric] out to do the work. Fast, professional, friendly. I contacted 5 other companies and didn't get calls back from 3 of those, but Rockwood responded within 24 hours and had somebody out to my house and working in a week. Electrical inspection passed on the first try. Worth every penny.

Approximate cost of services:
$1,500.00
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Company Response

We are glad that we could come and serve you David. The summer can be a busy time of year for all contractors; Electricians are no different. We do our best to be available for all those who tool the time to seek us out. Thank-you for your kind review.

8/10

After searching out several different companies on HomeStars, and getting quotes from 4, we settled on Helene's. One quote was lower and two were higher. All offered about the same product, but I Helene was prompt and professional on the quote, which made the difference. The work was done to my satisfaction in 2 days, and the cleanup was excellent. Recommended!

Approximate cost of services:
$4,000.00
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Company Response

Thank you very much David. Your comment certainly helps me understand what can make us stand out. It is challenging in busy season to attend all requests and provide a quote quickly but we do our best to at least keep in touch with my customer and let them know of where we are with the schedule.

9/10

This is an update to my previous review of Halstead. Originally, I had a poor experience, and wrote about it here on HomeStars. Martin from Halstead contacted me about my review, apologizing profusely and asking me what he could do to improve my customer experience. We were able to work something out, and I am happy with the resolution. Halstead had a very bad run of luck with one bad employee who has since left the company. Martin's sincere apology and willingness to work out a solution for me has earned them my future business. Thanks Martin, I wish more business owners were like you.

Approximate cost of services:
$1,900.00
What could this company do to improve their services?
Improve their supply chain and customer service.
Any advice to offer fellow homeowners facing a similar project?
Shop elsewhere.
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