maurice.cacho in Toronto, Ontario Canada M5R2E2

Our front door was showing signs of stress. South-facing and without much protection from the sun, the old finish was flaking and the wood was cracking in places. Glen from Finer Edge did an amazing job bringing the wooden door back to it's glory. It looks great now and even neighbours are stopping to take a look. He took his time to do the job well, stripping, staining and then sealing the wood. It was complicated by weather (it is an exterior door, after all) but he was dedicated to doing this well. Finer Edge was one of the pricier quotes we received but the quality was well worth it. Plus, you don't mess around with natural wood, and this guy really knows what he's doing.

Adam from Thornhill Contracting did an upgrade to our laundry room, installing a somewhat complicated backsplash with two types of tiles. He did the work on schedule, the quality was good, and left the job site clean and tidy.

The service I've experienced from Atlas has been slow, unknowledgeable and frustrating. We had someone from Atlas come by to look at our HVAC system and diagnose our low humidity levels. He suggested a more powerful humidifier. A new humidifier was installed a couple of months ago and that's where things went south. The technicians complained about not knowing how to use the Nest thermostat and at one point they seemed confused with the plumbing for in floor radiant heat. A few calls to their colleagues and Google searches later, everything was working fine. Just over a month later the humidifier started making a buzzing noise. Another tech came out for a visit and diagnosed the problem as being a broken solenoid on the new humidifier, due to the hot water it was running from. Another tech then came a few weeks later to replace the valve. At first he also seemed confused with the Nest. After replacing the parts in the humidifier it turns out it was still making the buzzing noise. He suggested that a relay should've been installed when the new humidifier was installed and that the voltage has been wrong since then. A relay has been ordered, let's see how this saga ends. The techs have been really friendly and courteous but nobody seems to know what they're doing, nor have a solution that works. I'm incredibly frustrated with the delays and what appears to be an inability to get the job done right. Although Atlas was recommended by family, I can't fathom recommending them to anyone else. UPDATE: Atlas eventually sent a very experienced, knowledgeable and friendly technician to fix the system and make it right. I'm glad they followed through to make things work the way they were supposed to. They should have sent him in the first place.