hng from Richmond Hill

We had two issues which caused leakage under our kitchen sink, which was quickly diagnosed by Larry. There was a rubber piece which was installed incorrectly under the sink (instead of on top), and the pipe leading outside to the backyard wasn't soldered. He had very good advice and was very pleasant to have in our home. Although it wasn't cheap, I would not hesitate to get Larry to come in again as I trust his workmanship and knowledge.

I will preface my review by saying that these guys don't speak much English, but their hard work and caring nature more than makes up for the stunted conversations we had (it really wasn't a problem, but I can see it being a potential issue for some people). My real estate agent had used Heji and liked them so I decided to give them a call for a quotation. While their rates were very competitive, it was the owner's genuine enthusiasm in answering questions and more importantly, asking questions, which made me choose to hire them to help us with the move. Our move happened on the weekend of a rather epic ice storm (Christmas 2013), but they were on time and took great care in wrapping my furniture up nicely and giving us pointers/tips for any future moves. We were moving from a condo and as soon as the move began, the passenger elevators stopped working so we had to share the freight elevator with the rest of the building, but these guys didn't complain once, even though the move took longer than it was supposed to (obviously). I wish I could say the same for the residents of my ex-building (even though we were kind enough to SHARE the freight elevator with them) but I digress... They had a bunch of blankets, tape, saran wrap, etc...all ready to go and help us with the move. I had told them they didn't have to wrap things up (I had already wrapped up things I didn't want to get ruined), but they insisted, which was very good of them. After that CBC Marketplace episode on movers, I was very hesitant to go with a "ma and pa" moving operation (or even the big companies...), but am glad Heji proved me wrong. I would absolutely hire them again.

I'm not one to give out perfect reviews, but I honestly can't think of how the process of renting Frogboxes could have gone better. This was probably one of the few services we used during our move and renovations that has gone off without a hitch. From the time of booking a drop-off date online, to emailing for extensions (twice), and then the pick up process, things could not have gone any better. I really like the boxes. Perhaps a way to make things even better is to have a deeper sized box for puffier items, which aren't necessarily heavy. I would not hesitate to use Frogboxes again for another move or renovation, and would definitely recommend their services. We saved a lot of trouble with finding/disposing of cardboard boxes, and all the taping. Boxes were secure and nothing broke!!!