Elias from North York

Elias:
Thank you for taking the time to share your experience with us here on Homestars; others will benefit from your input.

Noreen
GJ MacRae Foundation Repair
www.wetbasements.com
905 824 2557 Mississauga, ON

Thanks for the review Elias. Should you require any more work on your other rental properties just let us know. Thanks and talk soon.

This response is purely just to correct misinformation as presented in this "review".
As above, client did purchase floors from Yorkdale, materials only, no installation services, and did
experience some issues.
As per "After having two installers to try and rectify the issue including their own they bounced
me over to their manufacturer." : the clients first installer, nothing to do with Yorkdale Hardwood,
had no interest in resolving the issue. It is important to note that this first installation was
carried out over an EXISTING LOOSE, WARPED parquet, a warranty issue in itself. The second
installer, whom Elias dealt with on a previous
installation,is not an employee of Yorkdale Hardwood and WAS NOT INSTRUCTED by Yorkdale Hardwood to
"rectify" any situation, by any means.
Here is a time-line of events:
1.purchased flooring product
2.installer picked up and installed within hours, no acclimation
3.client called and reported "creaks in floor" and was advised to have his installer check under the
baseboard to make
sure the floating floor had the correct spacing around perimeter, which may result in
"squeaking or creaking".
4.manufacturer was contacted and advised of the situation and both Yorkdale & manufacturer started
the procedure to correct the issue. THERE IS A PROCEDURE THAT MUST BE FOLLOWED!
5.client discussed situation with "second" installer and decided,
WITHOUT FIRST CONTACTING Yorkdale Hardwood, to remove the floor, the loose parquet, that was used
as a subfloor and reinstall the floor. A bad decision on behalf of the client and the installer, and a
decision we would not have recommended. This "repair" was not successful, but was deemed Yorkdale
Hardwood's mistake, for some unknown reason or another. The second installer did not accept any fault
in the unsuccessful repair.
6.client contacted Yorkdale and threatened to post on "Homestars" and so on, and will take "legal
action" if the situation
was not rectified. Client was advised that if that was the route he desired, then we could not help
with the situation any longer.
7.client's wife/partner called and apologized for "threats"
8. Yorkdale Hardwood & manufacturer discussed the situation, and not withstanding the botched
repair, that something needed to be done to "help" this client, even though both companies did not
consider the issue a problem with the material. Because of the poor initial installation, and the
follow up "botched repair", it was decided to allow the floor to "settle" for a couple of weeks and
hopefully the creaking would subside, as client did admit, the reinstallation had in fact "reduced
the squeaking somewhat". Neither the first installer, nor the
second installer, both of clients choosing, accepted any professional or financial responsibility
9.client posted to Homestars,...not providing the entire truth and indicating the route he decided
to pursue. Unfortunately.

update: Client had an independent evaluation performed on the project. The report was duly cc'ed to
Yorkdale Hardwood, the so called villian in this fiasco. This professional inspection gleaned the
following result: "not a material failure, an installation failure"!

Its too bad that people can say what they like without facts. Unfortunately, Homestars has chosen to assist "Elias" in this misrepresentation.

If the surface preparation is not proper the paint will not hold anywhere - in this case it held well mostly. The place was under renovation and a lot of contractual work went there after we left. The frequent movement of people and materials led to the paint chipping off in areas. The deck paints do not come with any warranty at all because the manufacturers do not yet have a product that would last for a considerable length of time - most people have to repaint their decks after two years even where there is normal residential use. We voluntarily repaired the peeling painted areas a couple of times but these would peel again because the other contractors were continuing with their work. When we painted the area, the plan was to have it as the last renovation work on the premises but the other contractors were late in their work and we had to do the project anyways as the winter was approaching. In the end, although it was not covered under our warranty, we gave a refund to the customer for the cost of painting the deck because as a matter of policy we do not like to leave a customer with an outstanding issue. He is now free to use his existing contractor to finish the job once he is done with the rest of the work. The deck was also a small portion of the entire job.