Home owners beware. McKinnon is a bad company to do business with. They mishandled a thermostat swap which resulted in my home being 14C for weeks during November, December and January. Their techs were late or didn’t show up at all. They were not knowledgeable and they made false representations about my heating system. Now I am seeking judicial remedy against hundreds of dollars of unauthorized charges.
- Approximate cost of services:
- $200.00
- Company Response
I must say that it is quite ironic that a client who is so unhappy with our company, services and staff emailed me personally (after the fact) and requested a Service Contract for his heating system. It seems that we as contractors often get mixed messages from our clients: On the one hand, we make mistakes (and are viewed as almost "criminal") yet on the other hand, the client realizes the value in a contractor who shows up, tries their best and ultimately attempts to make the customer's experience a positive one. Yes, this client has pursuited this $800.00 matter in Small Claims Court (which we are defending) but when I questioned him about how his heating system is working, the answer was clearly yes, it is working well. I maintain that my staff and I always try our best and at times, we fall short of the mark. In those situations, we always remedy things as best as we can. This is precisely what happened with this specific client. Derek, I wish you the best of luck with your next heating contractor, I hope the experience meets with your expectations.