N. Best from Burlington

We called this company after waking up with no hot water today. When the plumber arrived and we asked "Are you here to save the day?" He responded "For the right price." I couldn't believe he actually said that! Since we had waited 5 hrs for his arrival (which is prob about average for any company unless it is an emergency) and we already knew there was a mandatory $100 call out fee we decided to give him a chance. Things went downhill from there. He quoted over $650 for the job and then added that we should change out the copper pipes leading to the heater which was an additional cost. We discussed it and decided that we were going to decline his offer. His response was that he was "just telling us what we needed to be up to code"...fair enough, we are not plumbers but weren't willing to pay what looked like it was going to be over $700 for a valve to be replaced. He gave us a bill for $99 and left us with a bad taste in our mouths. We called another company with a "no call out fee" who sent out a plumber with amazing customer service. He quickly diagnosed the job with no mention of additional work such as changing out the copper pipes. The final price to get the job done was less than $400 which we happily paid and will be recommending to friends and family.

We discovered 2 days ago that gradually there was little to no hot water in the house. This morning we called out a plumbing company that we waited for for 5 hrs. When the plumber arrived we believed the quote was way too high and we sent him away with a bad taste in our mouths especially since he charged $99 just to come out. Thankfully we then called Thos Birnie & Sons. The people on the answer service/dispatch were courteous, helpful and knowledgable. The tech they sent out was Tim, who I would highly recommend. He came in, diagnosed the problem with a reasonable quote. More importantly he was friendly and explained the options, pricing and the methods he was going to take. Whilst the price was less than the first company it was more about this company's awesome attitude and excellent service. We will definitely recommending this plumbing company to our friend and family.