Anne of Toronto

A hot water tap in the guest bathroom has been flowing slowly and sometimes stuttered as water came out. This has been going on for a long time. We have replaced the cartridge and the aerator to no avail. Soon the New Year will arrive and we have to quickly find a plumber to fix it before our parties and gatherings start. It is not easy to find an honest and reliable plumber but we are very happy to have found this company. An appointment was available within 2 hours of the initial call and Borys arrived promptly around lunchtime with his company van and tools. He took one quick look and said this is an easy do-it-yourself adjustment of the water supply line under the sink and he did not charge us anything for coming over and telling us how to do this. The hot water tap is now flowing very nicely. DrainCom really lives up to its near perfect rating.

Bruno is an exceptional professional who always answers the phone by himself. We are very pleased with the work that he has done. He has found matching bricks to rebuild our crumbling chimney and fixed the leak in our bathroom vent by installing a more proper bath roof vent, complete with matching shingles. (The previous roofer gave us a substandard bath vent and did not even put proper flashing around it.)

I decided to call Roy in for my main drain inspection as preventative measure, to see whether the pipes are in good shape. Roy always answers the phone by himself and I am glad i don't have to go through a receptionist, or an answering service before getting through. Roy is very good at what he does. He patiently answers each questions and offers some very good tips on maintaining our drain.

We had so much snow on the roof top and an ice dam had formed, causing a leak into the living room on a Saturday afternoon. I called Joe right away, he answered the phone himself and sent out a workman promptly the next day, which was a Sunday. Snow was shuffled off the roof and there's no more leaking. Joe and his workers are reliable and hard working.

Our toilet upstairs leaks through the ceiling down to the living room everytime when it is flushed. John came within an hour after we placed a call, diagnosed the problem right away and arranged Peter to come by and fix it within a couple of hours! We are very impressed with the service.