Ciot is the poorest run operation I have ever seen in my entire life. If they can grow to be this big, then anyone is capable of running a tile business 4 times bigger! They have no customer friendly policies or procedures in place to handle basic customer sales. They do not make things easy for people and they really don't seem to care. It's a shame that some companies work so hard and strive to please while others sit back and don't do anything but they grow and make tons of money.
1) purchased tile - was told that 10 tiles were in stock and 5 back ordered from montreal. See another customer complaining that his tiles were back ordered for over 4 weeks now. Drive around to the back warehouse and all the tile is in stock.
2) we decide to exchange the unused tile. told that the new tile we want is back ordered from montreal.
3) tile is in, pick it up, get to the site, open the box, its the wrong tile. go back to store. told to go to warehouse. warehouse not only gave me the wrong tile, they gave me too much of it. A lady is screaming at them in the warehouse because her tile is broken and looks like crap. Warehouse guy responds saying they only put the best tiles in the batch on display in the showroom(?). They did not have the correct tile in stock, so he gave me a yellow slip saying that I returned the tile. Went to the front with the yellow slip. Tony told me it will be ordered tomorrow. I asked if I get a refund because I am now leaving with no tile and it's already paid. He said no, he wrote it down.
4) Called Tony the next day and asked if the tile was ordered. He said yes come in the late morning tomorrow.
5) Arrive at 1.00pm the next day to get tile. Tony says "the refund was issued, so I need the visa card to run it through." I asked if I could have the refund slip for my records and he could not provide it. I said I was not comfortable with paying again unless I had a refund slip. He said the lady that issues this slip is out at lunch and would be back in an hour. I said this is a real inconvenience, and he didn't seem concerned as he receives complaints all day.
6) I waited in my car for 20 minutes and went back in to ask if the lady was back from lunch. She was. He explained the situation to her and she whispered back to him and then went upstairs. Another customer complained and mumbled "what a f'n waste of my time," as he walked out. Tony looked over and said ok to me. I went over and he printed an invoice and handed it to me. He said just go to the back and your all set. I said "that's it we're done?" He said yes, so I left without giving him my visa again. Obviously, there was no refund issud like he said.
7) go to the back and the guy says I have to go to the other warehouse down the street (three buildings over). I said "are you sure?" He said "positive." I go to the other warehouse and interupt the guy having a cigarette. He looks at the paperwork and says I have to go to the first warehouse, the truck just left. I go back to the first warehouse and my small order of just 15 tiles are there waiting.
I will never, ever, use this company again.