Consumer in Brampton

I purchased a few items for my home and went back on the following day to purchase a few more items. I paid cash for them and with in a few weeks my furniture was delivered. The delivery man did not unload the goods, till I paid the remaining balance on my invoice and the goods were dropped off. I first noticed the sofa table I purchased was wrapped in shrink wrap and I was surprised to see it that way. I opened it and found a few scuffs all around it's sides, a small chip and some marks all over the top. I went back the following day to speak with the sales person who sold me these items and to my surprise the table on the showroom floor was also not there. This only raised my curiosity if Furniture depot sold me a brand new item and shipped me the floor demo (model). Well, they denied that. I have been in contact with the store and their customer serive rep. They sent a technician to touch up the table and I was okay with that till I saw the job done. It was totally unacceptable. He only touched up one side of the legs of the table and tried to touch up the table top with a blob of light brown touch up on the very top (front of the) table. This table is as you enter my home and is the first thing a guest would see. It is important to me that I get what I paid for. What is the principal here? Is the store trying to get rid of their floor model and charge me the regular price of the item? Of course, I called the same evening to tell them of what I found when I came home and about the quality of the handy work their techincian is capable of. Well, I was promissed again by the sales person that they will order in a new table for me and will call me to make arrangements for the exchange. All I require from this company is an exchage!! Let me just say that I also purchased a dinning table set and they forgot the legs. It took about 3 hours of my life to get another the missing parts. I had to wait at the store for about an hour and then they sent me to the manufacturers' place to pick one up on a Saturday morning. Let's say they were closed to the public and had an open house for their direct customers. So, I was told they had given these parts to Furniture Depot and to go back there to get my table legs. After hours of sitting in my car till they made all the necessary arrangements as per the store sales person. She was pleading for me to stay and get my parts. Also, now a chair from this set broke when we were installing it and the store has yet to find the part they claim they have ordered. So, all I am saying is that I was really happy when I made all these purchases. Waited for my things to arrive, paid them and now they are leaving me totally unsatisfied. No one will return my calls, I will now have to try and go back in person to find the owner/manager. However, he is never available. I will let you all know what comes of this. But, I am not happy at this time and why frustrate your customers?????