After 18 months the top glass came off by itself!!! lucky for them nobody get hurt. We were told somebody will call after 1-3 days. Nobody did. After 2 weeks we called and the general manager said we will pay for delivery or parts additional 40 dol. After 5 weeks I asked for refund but there is no refund after warranty (1 year!) and you pay for everything even if it was a manufacture defect . The table top came off- no signs of abuse , no scratches and we were told this was our fault (????) because the top shouldn´t come off. When I complained about services (no communication from their part, we always called them!) and telling about writing this review, the general manager said nobody cares about reviews, nobody reads them only people like we. When asked about the owner, he said he is the person to deal with. So be aware : before you buy you get coffee and smiles , when there is a problem - totally different story. After 1 year warranty - garbage or pay for replacement!
- Approximate cost of services:
- $380.00
- Company Response
This client brought in a 2 year old bar table on September 18th with a glass top that had been broken off it's mount. I gave her a service document and emailed the supplier regarding the situation. About a week later, I contacted the client and informed them that the item was over it's warranty period but I would be happy to have the part shipped in from LA for $40 in order to resolve the issue...they accepted this resolution. They arrived on October 19th and refused to pay for the service, grew increasingly agitated and were very loud in the showroom. I gave them the option of paying for the part or leaving with their table in its original state of disrepair. They chose to pay and leave with a fully repaired item. I did explain to them that it is not plausible that a glass top fused to a metal puck would simply slide off without any outside interference or pressure on their part but her response was that Costco would take it back...**Note to all consumers. Please take into account, when on sites like these, that Chair Source services over 2500 clients a year and has been doing so for over 20 years with only this handful of disgruntled clients. We have a beautiful showroom with helpful experienced staff. I have had dozens of client attempt to post positive reviews but unless I pay Homestars a monthly "account management fee", they are NEVER posted. This is how they extort monies from honest businesses. Please do not support this site by posting or visiting them on line.