george from Scarborough

Superior experience from initial contact to final results. Received appointment call within hour of leaving a message. Asked for explanation of what I wanted done. They repeated back my requests and we agreed on a 2 hour arrival window. Called service morning confirming arrival time. Respectfully and patiently discussed with the house residents, my senior parents, what is to be done. Performed detailed review of work area, including circuit panel. In very clear, respective phases, provided choices and explanation of the electrical situation. Indicated drawing power line though wall will take longer than pre-paid 2 hours, provided estimate. Reviewed two other outlets, indicating they are safe. Work was done cleanly and keeping with safety code. When complete, the outlet looks like it was always there. Advise you keep track of hours, being clear to understand clock begins when they walk in the door and ends when they are done. This includes your talk time- I was not happy to learn discussion is part of the fee. If you manage discussion, you will certainly get a quality job.

So we had a problem with our washer which had stopped emptying, and was full of wet clothing and water, so I looked online for a washer repair service. ABC Appliance was the top rated service. I used their contact form to send an email asking for help. It was 8 PM on Sat evening when I sent the email. By 9:30 PM I had a reply from Vlad, who said he would call me Monday morning. As promised, Vlad called Monday morning and left a message asking me to return his call. He came to the house 30 minutes after I did so. He diagnosed the problem - a broken load door safety switch - in less than five minutes, and fixed it in less than 30 minutes. The repair was pretty cheap, considering the excellent service and how much it would cost me for a new machine.