Aved from Richmond Hill

Outdoor keypad broke after 19 years. Called Dodds and they came next day. He quickly replaced it and did a full inspection including lubricating hinges.

This is the first time I used Strong Plumbing Inc for plumbing installation. Valentin did a fantastic job installing our new kitchen faucet. He arrived within promised window and provided efficient service. He was honest and seems very trustworthy. I will definitely call upon his service when needed.

I've been using Jeff's lawn care services since 2004. The grass is cared for weekly and always looks perfect. Jeff also does an excellent job of maintaining shrubs and edging (for additional cost). He is a kind person and very easy to talk to. Jeff also provides reliable snow removal service, for which we use.

The telemarketers have given the duct cleaning business a bad reputation. Fortunately I found Dave's Duct Cleaning through HomeStars. Their overall score speaks for itself. In terms of costing, it dead simple. $299 for up to 16 ducts, plus $4 per duct. It could take 1 hour or 6 hours - there is no extra cost (ours took over 4 hours). They are not the cheapest, but the results speak for themselves. We had Brendan (outgoing guy) and Scott (strong silent type) work on our ducts. Clearly they both take pride in what they do. There were some real challenges with our ducts in our finished basement. They did not leave until everything was cleaned. Before and after pictures were taken so I can see the results. For our situation, they recommend to having our ducts cleaned between 5 to 7 years. We've had our ducts "cleaned" before by another company, but it was obvious the other folks had taken shortcuts. Plus they recommended cleaning every 2 years. Brendan and Scott - great job guys.

We wanted to renovate our “builder’s grade” powder room to something much more unique, but with no real ideas. Most bath/kitchen suppliers would throw us some catalogues and leave to choose. One late Friday afternoon, we visited this Bath Emporium with our two young daughters (no sitter available). Nosh greeted us and spent at least an hour showing us many possibilities. He was extremely patient even with two hyper girls. It turns out he is not only a sales rep, but a designer as well. We hired his services and he came to take measurements of our powder room. A little while later he had a computer model of what we had discussed. We ended up picking a very customized solution: custom vanity, different countertop provider (Cambria), a gorgeous vessel, a very unique faucet. He even helped us pick a mirror from a different vendor since we couldn’t find something appropriate from his catalogues. He was very clear upfront that we were responsible for installation. They only deliver the hardware. (We highly recommend Home Improvement People). Everything was done to perfection. I can’t say enough about Nosh. If you need assistance with your bathroom design, seek him out. It’s a good thing we didn’t read the ratings from Homestars first – we would have avoided this place to our peril.

This was my first time working with the Home Improvement People. What an amazing team. Elia provided the initial quote and statement of work. Every detail was written in the contract so that there would be no surprises. After signing the contract, I realized there was one item missing which was verbally discussed, but not written down. Elia took full responsibility and made it right. And then there were the actual workers. I can’t say enough about Kris and his team. The workmanship and professionalism of these men were outstanding. I look forward to working with them on our next projects. To be sure, the Home Improvement People are not the cheapest contractors out there. But if you want the piece of mind that the job will be done right, then they are well worth it. A piece of advice for anyone who wants so use their services: know exactly what you want before contacting them. If you need help with design, then hire an interior designer. Be sure to buy all your furniture and accessories beforehand (e.g. vanities, faucets, paints, etc.). You should have all your colour schemes decided beforehand. They provide the builder’s necessities like drywall, primer, floorboards, etc. Once you have a vision of what you want, they will make it happen.

Delton Sullivan did a fantastic job repairing the fence. He came in under budget of his estimate. I give him full marks and would hire him again. I do have an issue with the office he works with. When asking for a ballpark estimate before sending the technician, they WAY underestimated the cost. They should manage customer expectations better by stating that estimates can't be given over the phone. Secondly, the work agreement on the contract states "Regular cleanup of debris and equipment" is included in the cost estimate. This is misleading since the customer assumes disposal of old debris. This is not the case. They charge extra for disposal. Change the text on the work agreement to make it more clear. This creates unnecessary friction.