Gary C. from Burnaby

Greg at Crucial Roof Services came highly recommended by a well-established local roofing company that did not have the expertise to properly handle the repair work on my concrete tile roof. I was told that working with these types of roof systems requires men with “finesse” and expert level experience. Multiple attempts to fix two different leaks in my roof by two different roofing companies ended in failure. This was not the case with Greg and his team – the leaks were fixed the first time. During the initial assessment, Greg took the time to inspect the entire roof, including all the skylights, chimneys/vents, and gutters and then showed me detailed pictures of what he suspected may be the cause of the leaks as well as what may be potential problems as time passes. In his quotation for the work, Greg clearly showed which items needed immediate attention and which items were recommended for preventative maintenance. Greg and his team started work on my roof as soon as the weather conditions were optimal. After the work was completed, I was shown detailed pictures of the repairs performed. There were no surprises in the invoice - it actually came in a little lower than what was quoted. Have dealt with Greg, I find him to be very knowledgeable and experienced, easy to talk to, enthusiastic and very proud of his work. Greg did not have preconceived ideas nor did he make guesses about where the leaks may be coming from but instead took the effort to investigate all possibilities. In my opinion, this sound methodology along with his many years of experience and great work ethics sets Crucial Roof Services apart from the other roofing services I have dealt with. The bottom-line: Crucial Roof Services fixed my leaky roof on the first try.