John

I have been dealing with the Scarborough store for approximately 30 years and although the service has not been great it was acceptable. However, in April I purchased some pool supplies on line which I paid for in full at the time of order. In May I was advised that my order was ready for pickup but two items were on back order. Since then, over a period of about six weeks I made three phone calls to the store and left a voice mail message asking for an answer as to when the items would be available --= never received a reply. I also sent two email requests to the main office -- never received a reply. Finally, when the store lockdown ended last week I went to the Scarborough store to find out that the two items were in stock which I picked up. No explanation as to why I was not contacted, no apology. Needless to say after 30 years I will be taking my business elsewhere.

Andrew and his team did a great job replacing my pool liner. Professional and courteous and he responded to my follow up request the same day I called. The new liner looks great - thanks Andrew.

We were very satisfied with the work done by TWG. They arrived on time and completed the work in one day. We have received a number of compliments on how great the front entrance looks with the new stonework and we would definitely recommend TWG to anyone. One minor concern was that the installers left some of their tools and equipment on our grass and after removal, the grass died where the items had been left.