Reviews

10/10

Great company and great service. Had a roof leak that other companies couldn't figure out. Pietro and Dan came out and gave a thorough and detailed assessment. They went out of their way to make sure all penetration points would be addressed. Work was professional and clean. Samantha was a great help also. Will definitely recommend to others.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Donald,

We are delighted to hear that our team of specialists exceeded your expectations. I will be sure to share your comments with Pietro, Dan and Samantha. Our staff works really hard each day to ensure your complete satisfaction.

Thank you for expressing your desire to recommend our services to others within our community.

10/10

I have a high security multipoint lock on my front door that wasn't working properly because the plates weren't aligned and too small. Furthermore, the house was new so the casing for the door has shifted over time which causes the alignment to be sticky, adding pressure to the lock and difficult to latch. I called another locksmith who ended up being useless - told me I need to install a whole new door set and frame! I called FC Locksmiths and Andre returned my call. He was very knowledgeable and courteous. He showed up and fixed the problem in less than an hour with a few adjustments and modifications to the door frame. Everything went smooth. I am usually cynical of most trades (be it plumbing, electrical, or repairs in general) because they all seem to be focused on up selling and trying to get you to spend more than you need to for the situation. They use scare tactics and tell you what additional services or products you need for preventative maintenance. I liked Andre because he did none of this, he came over, told me honestly what needs to be done and did it efficiently. I have no complaints and would use him and this company again. It is good to know there are some technicians out there who look after customer service, instead of their own pocketbook with selling more than what is required to clients.

Approximate cost of services:
$200.00
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Company Response

thank you so much for your great review here.
we appreciate it very much and glad you are satisfied with our service.
Ronnie.

10/10

Knowledgeable and professional. Sean, Vasyl and the whole crew were great. Answered all questions and worked in a very efficient manner. Office staff were helpful also. Cleaned up after everything was done and offered after-sales service too. Highly recommend.

Approximate cost of services:
$6,000.00
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Company Response

Thanks Donald, for sharing your positive experience with our technician Sean and Drain Rescue. Customer satisfaction is very important to us right from the initial phone call to completion of the job as well as operating in a responsible manner; "above the line." and it seems like Sean and crew team have done just that! Thank you for choosing Drain Rescue!

10/10

Great service from this company. Very organized and professional. Larry, Michael and Natasha are great to deal with. I still had a problem after my first appointment but they came back twice to make sure things were perfect. I will recommend them to others.

Approximate cost of services:
$1,500.00
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Company Response

Hi Donald,
Thank you so much for the awesome compliment, we also try to fix the problem at the first attempt sometimes murphy's law gets in the way and we just drive right through it. Thank you very much for working with our company.Have a wonderful day.

10/10

I live in a townhouse complex and somehow a squirrel got in our attic! Tried to put some mothballs up there to deter them but it didn't work. I called this company and they had their technician Stephen come take a look. Right away, he found the opening in my neighbour's roof. Very knowledgeable and professional is his work. He installed a one-way trap and then came back the following week to patch up the hole. Squirrels are gone and both me and my neighbour haven't had a problem since. I would highly recommend these guys.

Approximate cost of services:
$420.00
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