After interviewing 3 companies to replace our broken front door, we chose Andrew/Lusso Glass for both doors. The price quote provided was more than competitive for the scope of the project.
We selected a custom wrought iron full panel steel front door (painted) for the front door, and a full steel door for the back door which leads into the garage (for security). We also contracted Lusso to replace and match all locks on exterior doors.
Given that Lusso Glass is a newer company my wife and I were a little apprehensive, and slightly nervous at first. Those concerns however quickly evaporated. Andrew/Lusso was the first company/person to actually listen to what we wanted. The other companies/representatives tried to tell us what we wanted and rush us through the selection process. With Andrew there was no rush. I think he could happily talk about doors for an entire day and answer all questions with no problem!
Andrew had a great selection with some truly unique products, which made us satisfied, and comfortable selecting him as our vendor.
Soon after the sale the installer came to measure. I found him to not only be very friendly and professional, but also punctual and well organized. My wife and I felt like we had good contact and communication post sale.
One of the products that Andrew offers is a custom wrought iron door, which we had selected. My wife is an artist, so the plan was for her to design something. Plans don't always work out however, and we just didn't have the time to handle this task as well with a little one on the way, and other renovations to do. We switched gears on Andrew and requested another design we really liked. There was no issue switching the request - Andrew accommodated us smoothly.
On the day of the install - I found the installers to be top notch. They took on additional tasks like running the alarm connectors to a better spot etc - they OWNED the process. I didn't feel like i needed to manage them like other contractors. The quality was OUTSTANDING!
That's not to say there wasn't a problem - one of the ways to determine a good vendor is not when things go perfect - but rather when there are issues. Due to manufacturing delay - our insert wasn't available on the day of install as it was supposed to be. Andrew didn't miss a beat. He found a temp insert for us and had it put in as a placeholder, before we even knew there was a problem to be solved. He apologized and let us know how and when it would be handled. Again - no need for me to manage or get involved.
The next day Andrew turned up as promised with the proper insert and happily swapped it our for us. Again - no chasing, no phone calls, no management needed on my part - it was handled by Lusso Glass without a problem. That's what I call customer service and professionalism.
If anyone is still reading - let me recap:
-high quality product
-exceptional installation - very good quality job by the installers
-excellent customer service and management
-very competitive price
If you can't tell - my wife and I are thrilled at the work Andrew and the Lusso folks did for us. I would hire them again in a second. If only other contractors/renovation jobs we have had done were that smooth!!
