Reviews

1/10

Took 3 months for product to arrive. Door wood plugs around windows all different levels. Sticking out, deep in. Glue seeping out from frame. Many calls did not help. I told them to at least tell me what kind of paint to use after I fill holes and repaint myself. No response. DO NOT RECOMMEND THIS Plygem company.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Lynda,

I'm so sorry to hear that your installation did not go as expected. I'm going to follow-up with the team to learn a bit more of what happened. In the meantime would you please forward me some pictures so I can get a bit more detail on the issue? You can send the email to my attention at contact.us@gienow.com

Thank you so much in advance, hope you are enjoying your summer so far! ||

Dallas P. ||
Director, Retail Operations ||
Gienow Renovations

0/10

Although initially satisfied with this company, the problems started after the project was finished. First the workers left a chemical based/or so product on the laminate floor and left a large purple color mark there, I was not overly upset (was replacing this anyway in future). Then the plumber leaned so far on the cabinet door that the hardware went askew. Then on receiving a new island top, the dimensions were not right and paid approx. $700 more than I should have. Upon calling the company to explain, they advised that the sales person had since left, much frustration later I gave up on recovering those dollars. Some very large inperfections on the isalnd top (again no response regarding this complaint). Now almost a year later, it seems the plumber the sent out did not re-install the garborater properly to the sink trap and parts are now falling and water is leaking from the trap and has caused water damage to the cabinet (not to mention "stinky water in the basin I have had to put under to catch said water. All in all, do not recomend this company to anyone.

Approximate cost of services:
$9,700.00
2 of 4 people found this review helpful.
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