Great service but challenging to book service appointments
We have been very satisfied with the sales and service team overall. They are always polite and helpful. My main concern is that they designate certain days of the week for installations vs service and repairs. Our system started making pinging noises and over the course of 2 separate visits (which I had to take a 1/2 day off from work each time) it was repaired. We could not coordinate a repair on a day where one of us was working from home (usually Wednesdays) as they designate this day for installations only. Now the problem is back, but I haven't bothered to schedule a repair because I have already taken so much time off from work I cannot again for a while.
- Approximate cost of services:
- $200.00
- Company Response
Thank you for the feedback. We will continue to improve our services.