Shines Energy

Jay & Lucas did a great job in a speedy, informative manner. We are pleased.

Excellent service, absolutely recommended, clean, kind, understanding, knowledgeable. I had 2 other companies give me a quote, they were not as knowledgeable or friendly as Mike, I am so pleased with the service I received from start to finish. The installers we spectacular also.... sir Simon was wonderful, keep up the top notch customer service.

The maintenance tech does maintenance on the 3 Heat Pumps internal and externa, and answers any questions I have

My heat pump is only 5 years old. Because my builder's installer went out of business, no service company in all of HRM would even look at my unit. Shines gave me a quick and convenient appointment, fixed it so I did not need to buy a new one and gave me great tips and advice on how to run it efficiently. I will always call Shines Energy for all of my heat pump needs and will definitely recommend them to my friends if they need service or sales.

Always happy to with the annual service work. If theres a problem, a quick call and someone fixes it pronto. Thank you.

Mess with me

Worst service Ive experienced in a long time. Heat pump stopped working and called this company. They sent technician out who advised I needed new inner fan. Came and replaced the fan, but the remote didnt seem to work anymore and technician said I needed a new remote. Ordered a new remote and still did not operate heat pump. Called Shine back and they sent another technician who said the main board was gone and needed to be replaced. Second technician said the problem was not with the remote control. They ordered the part and set appointment time. I waited home from 12-4 and close to 4 they called and said technicians were stuck on large project and apologized and said they could come two days later between 12-4. Manager apologized and said that no matter what came across their table, they would make my appointment the priority.

Waited today again between 12-4 and called them again at about 3:50 when nobody showed up, and the lady advised me that the technician was just finishing up another job and would be over within the hour. I could hear in her voice she sounded very unsure, and sure enough 10 mins later another staff member calls me says unfortunately the technician wont be able to make it and how bout we just book for tomorrow. I told her I had just wasted two days sitting at home waiting for a technician that apparently was never going to show, , ordered a remote I didnt need upon the advice of the first technician that came, and I was done.

Im a pretty low maintenance guy and like to think Im pretty understanding, but this was hand down the worst service from any company Ive ever dealt with..

The work went quickly and the installers seemed very well trained . The clean up was all done so I am so far very satisfied .

Very neat and professional installation of the new electrical panel. I had two pumps installed, one with two heads and the other with three heads. I needed one of the heads installed on an interior wall and they were able to do that. An initial problem with one of the heads was quickly resolved. All workers were professional. Simon was especially so.

Shines energy did our home heat pump system back in June 2023. They were also back this past spring for the systems annual maintenance. From install to follow up service the company & staff have been great to deal with. Very quick install when we decided to buy & they offered a discount on their annual service. Definitely worth it.

I requested quote from Shines Energy for work. I liked lad who visited to discuss work. Concern for me was install of 10/2 electrical wire to panel. I am fussy. I ran wire myself to ensure careful workmanship.

Shines never actually did any work on this project. I installed hwh myself with assistance from an electrical contractor. That likely sounds sketchy.

I have spent $38000 on my rescue pet and decided to save $. But if i could afford the $2700 quote I would likely have them perform the work.