I called DrainRescue (Toronto plumbing company) to investigate a leak coming from the bottom of a basement pillar. They came, opened up the pillar and found a large crack in the drain pipe of my two story house. I was quoted $600 to repair the section of the cracked pipe and was quoted (verbally) $1,100-$1,200 to replace the entire pipe. We made a decision and paid a deposit to replace the whole drain pipe based on the information were given. The next day, the same plumber and another plumber from DrainRescue came to start work on the repair and told me it would now cost $3,400 to replace the drainpipe. I have a wife and two year child and was left in a vulnerable position since we had a flood, no bath and now an exposed wall. Because of this terrible position I was in, I went ahead and agreed to have them start the work that day (my mistake). DrainRescue either deliberately took advantage of the vulnerable position I was in or employ incompetent people who don’t know what they’re talking about. Beware of the tactics or incompetency of DrainRescue.
- Approximate cost of services:
- $3,500.00
- Company Response
We did not take advantage of this customer. We have a set Price Book that all of our technicians follow. We DO NOT make up our prices on the spot; we:
- Refer to the prices in our Price Book
- Show the cusotmers the price in our Price Book
- Write up an invoice STATING the PRICE and WORK INVOLVED
- Have the customer sign off on the work they are agreeing toWe stand by our prices, and would like to let everyone reading this know that there is too sides to every story, and we are an HONEST and RELIABLE company that strives to provide competitive prices and quality service to our customers.