John Hatry from Ottawa

So far I love the new windows! After living with old windows, plastic on the inside each winter to stop the drafts, struggling with wooden storm windows, painting and repair and more modern windows some of which no longer worked it is nice to have the new ones! Les was very patient while I made up my mind about what I wanted and made great suggestions particularly for replacing a large north-facing window, totally transforming the master bedroom. He also stained the oak trim installed on the new windows in the living room and dining room to match the original oak himself - a masterful job! Yan and Mathieu did the installation work - very hard working professionals, very pleasant to deal. Excellent cleanup each day with no mess or debris. I highly recommend them! My only criticism, and the reason for not giving Euro Star Windows a 5 star rating: communications regarding installation and other delays. I understand delays happen but I want to be kept informed about what is happening and when to expect the work to start, not feel I have to follow up to find out what is going on. Some adjustments are required to the installed windows and are ongoing. This is understandable but, again, I would like to be kept better informed about when to expect the work to take place and be completed.