fatima

Similar to the other reviews here, the tech got there after I was told it would be 80 to diagnose, he says I can fix it, pay first. I confirm that he can fix the issue and he assures me he can. Ok, so I pay. He calls me 10 mins later and says it will be $710 more because the motor is broken. I said no, that's ridiculous, how did you not see this before, you misdiagnosed the issue. He says no I didn't misdiagnose. I called the company for a refund since no labour was completed and they tell me the 80 is to show up not do anything else. 290+tax(320) is for actually trying to diagnose the issue - the eff. That's not what the tech told me nor what they told me when I asked how much the service is. They then tell me I signed the invoice when they never sent me anything. They had someone else sign and are holding me accountable? That's as if I go into a coffee shop and they charge me the cost of the drink and then give me nothing because that was the cost to order and the person behind me said it was good to charge me. When I tried to talk to them they started raising their voice and I had to raise mine to be heard. Don't EVER EVER go to this place. HomeStars didn't show up for the reviews and I should have listened to my gut and never paid before the work was done.