Our family has used Altima Kitchens on 4 occasions for various projects, most recently a kitchen and master bathroom vanity in a new home. They are great to deal with. Val, their customer service rep, is great. Serge, their builder, builds quality cabinets. Vic, their installer is terrific. The prices are climbing, but in our experience, the quality is worth it. We would use again.
In our newly built home, we subcontracted Oakdale to do built-ins for family room, den, and bathroom vanities. This was the worst decision we made while building the house. The salesman (Benji) promised delivery on a certain date, and was 2 weeks late, which was a minor nuisance, but one that we could cope with. The real problems occurred when the installer (Carlos) showed up on the job. He was an absolute butcher. He destroyed pre-existing walls and crown moulding while (poorly) installing the cabinets. Several of the cabinets were damaged during the install, and were of poor overall quality. When I saw how badly things were done, calls to Benji eventually resulted in somebody higher up the food chain surveying the damage. They sent another installer (forget his name - he was great!) to fix as many problems as he could. The problem is that some damage could not be undone. Frequent calls to Benji went unanswered until finally, he and his boss came by the house to see the final product. We told him we were not happy - cabinets of poor quality, terrible installation with drawers sticking, and damage to crown moulding/drywall needed to be addressed. Benji and his boss shook our hand and promised they would take care of it. That was over 6 months ago. Frequent calls to ask how they were going to fix the damage were not answered. We had to hire a plaster subcontractor to fix the crown moulding and drywall damage while paying out of pocket. Bottom line - Oakdale had bad customer service, bad quality of product, and terrible installation. I wish I never called them. I am so thankful we didn't ask them to build our kitchen.
