Hong M. from Scarborough

Bought Kitchenaid appliances in March was suppose to have them delivered June 1st. Truck broken down on the day the appliances were suppose to be delivered. Got the appliances delivered the next day (apparently they don't make deliveries on Sunday but made an exception) Fridge and dishwasher were dented. Driver asked us if we still want to keep it. Of course my answer is "NO" paid for non-dented appliances, therefore I expect brand new, non-damage goods. Was not advised when replacements will be sent. Called Customer Service several times. All I got was a 'leave msg to the general mail box' Getting a hold of someone over there is like pulling teeth! FINALLY got a call from the saleman that took our order 2-days later and advised me that a manager will call me to discuss the situation. Manager that call was a JOKE! Offered me a gift basket for all my troubles. Are you kidding me?!?! Your company inconveniece my family by your delays and offer me a gift basket!?!? How about a deal on my next purchase?!?!?! All and all, don't bother dealing with this company. They may be able to give you a get you a great quote, but their customer service STINKS. Either re-train your staff or hire new ones. The "1-star rating is for your salesman. He did great job at beating the competitors' price. BEWARE!