Ruj from Ottawa

Quick to take your money but not quick to service. I purchased the full season package for lane way clearing and added the optional shovelling service. Over the course of the contract, I had to call at least five times and/or send emails to request service when they simply did not come. When calling, I almost always reached a message saying all trucks were out clearing or that they had cleared all drives and were now resting. This was particularly infuriating she clearly my drive had not been cleared. When I did reach a person, they claimed I had to call a different number even though I was calling the main number on their site. For the drive clearing, they obviously drove in and pulled the snow back as there was always a layer of snow left. Over time, this compacted into a thick sheet of ice which remained for the whole season. My neighbour's hand-shovelled drive always looked dry and clear. The neighbour indicated service was very spotty while I was away on vacation. The hand-shovelling for the front walk was more reliable, but hardly perfect. They also did not shovel in front of the garage door as the contract stated and never once shovelled the back door. Definitely not worth the money. Disappointed as I had selected the company based good reviews.