Joe Brazas from Etobicoke

Our project was to replace 30+ year old windows on the main floor and 20+ year old windows on the second floor - some 12 window openings in all. The windows we purchased were made by Vinyl WIndow Design (VWD - Vaughan) and installed by Beverley Hills (BHHI). We found BHHI at the home show, and asked for a quote from them because we got good vibes from their representatives. Their quotation was more expensive than any other quote we received but in our estimation we were getting a superior product - triple pane, reflective insulating coatings, color coated exterior frames, complete replacement of all aluminum capping, some window moulding on lower level windows and casement windows that were sized to the brick opening. Our due diligence included visiting the manufacturer (VWD) in Vaughan, checking out previous BHHI installations around Toronto, and checking out BHHI's reputation and business practices. What we found did not raise any red flags. One unpleasant aspect we encountered was when the contract was written up, it did not reference a particular documented model of window (and there are many), it just mentioned the "Canadian Vista Vinyl Windows Advantage Series". Nowhere could we find any brochure or documentation from BHHI or VWD for such a product. We liked the specs but there was nothing that documented those specs and tied them in with the "Advantage Series" name. When we pressed this point the salesman talked in circles and was insulted that we were pressing the point. All we were trying to do was make the contract as unambiguous as possible, Ultimately, we relented and left the contract as written, relying on good faith and reputation. As it turned out, our fears were unfounded as the windows operate very smoothly, the sound insulation from triple panes has significantly reduced street noises, and the installation quality is top notch. We don't have any experience with other installation crews but the 2 chaps who worked on our windows, were really great. They encountered many challenges over the course of 4 days, particularly with respect to the downstairs windows as the brick opening often left little with which to hold the window frames. Their experience was a bonus in overcoming these challenges. BHHI is part of Windows Wise which defines how windows are to be installed. What we saw during the installation confirmed that the program is based on sound principles and common sense. The way the window openings were insulated with foam gives us confidence this coming winter will be much warmer and more draft free than previous winters. The install crew left the site cleaned up every night and removed all the old windows and rubble. This may seem trivial but we've had bad experiences with contractors being less meticulous. Post installation, we have some minor things that need to be resolved (eg screens with small tears, some handles that don't fit properly, and some silicon smudges on windows). We've contacted BHHI and they have already set the wheels in motion to address our concerns. When one looks at the contract cost in light of the quality of service and actual services we received, we don't think the contract is any more expensive than the others. Certainly our experience with this project has left us with pleasant memories. When one combines a quality manufacturer such as Vinyl Window Designs with a premier installation company like Beverley Hills, one's chance for a successful project and pleasant experience are greatly enhanced. We have no hesitation recommending them.