rebeca in Toronto

I was looking for help at home, this company asked MONEY in advance and give you an apparent contract, but the service schedule was changed the 3 times they appeared, and was poor service. Later On, they never show up, NO REFUND, or answer the phone/mails. They are taking out MONEY from people, the web page indicated error, and I Can realize Im not the only one, What do we supposed to do? Its not fair !