We do not recommend this company. Our initial experience with Basement Systems was great. They were quick, and the job was done within the month of our first contact. Our crawl space was damp and humid. We had just moved in and wanted to make sure had good air quality for our young kids. However, as soon as we had an issue. They became difficult to reach. get go, we were convinced by their sales pitch to go for this vapour barrier. We were upfront with our sales man, told him we did not have much money, young family, new home. We told him our budget from the get go. We just wanted a safe crawl space, we knew it was humid and wanted to get ahead of the problem before we experienced mold or mildew. The affordable solution should have been the new pump and a good quality dehumidifier. Then we could have repaired our crawl space as issues came. Now we are stuck with this vapour barrier, which cost us thousands, and water trapped below it. We feel very disappointed. We feel this company sold us their product, just to make a sale, and did not actually help us solve our crawl space issue, just exacerbated the problem. Then they became hard to get a full answer from when contacted with our dissatisfaction. (Project was done January 2024)
- Approximate cost of services:
- $5,500.00
- Company Response
Dear Stephanie Lamb
I hope this message finds you well. I want to personally apologize for the experience you had with our company. It’s clear from your review that we fell short of the standards we strive to uphold, and for that, I am truly sorry.
At Basement Systems Vancouver, we are committed to providing excellent service and high-quality products to all of our customers. It’s disheartening to learn that we did not meet your expectations, and I want you to know that we take your feedback very seriously.
We would appreciate the opportunity to make things right and we want to ensure that you are completely satisfied.
Please feel free to reach out to me directly at 604-581-1115 so we can discuss how to resolve this issue. Your satisfaction is our priority, and we would be grateful for the chance to restore your faith in our company.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Sincerely,
Gerald Renneberg
Owner
Basement Systems Vancouver