Reviews

10/10

We visited Boss Leather's store in Bolton in mid September and had the pleasure of dealing with Ralph. We fell in love with a "pie" shaped sectional and ordered one to our specifications that same visit. Delivery was on time, the customer service that Ralph extended to us was impeccable, and the product (which was delivered just a couple of days ago) is absolutely GORGEOUS! We are so happy that we plan on going back to Boss Leather in the future for a reading chair. We would HIGHLY recommend this company and their family of staff - who offer you a great experience and top notch quality, from start to finish.

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

Hi
It means a lot to everyone here at Boss that you were pleased enough with your Boss experience to take the time to write this review. It was our pleasure to serve you...Sonny

10/10

Domenic @ Skylark recently reupholstered our 6 dining room chairs and did an AMAZING job!! The customer service was top notch, there was a unending supply of fabric to choose from and the end result is absolutely beauiful!!! From start to finish, we had a terrific experience with this company and would HIGHLY recommend them to anyone looking to have any reupholstering done!!!

Approximate cost of services:
$1,200.00
Was this review helpful?
1/10

In early 2011 we purchased two doors (one front, on side) as well as a front storm door from Albern. They are located directly across the street from our home, so the ease of convenience and the urgency of our need (we had been broken into so one of our doors was destroyed in the process), were foremost in our minds. The initial dealings with one of their sales reps was awful - terrible customer service etc, but upon making the owner aware, we began dealing with him directly and by the end of our dealings, we were very satisfied with the way in which he had resolved our concerns and the finished product, the doors themselves, were lovely. Fast forward to 2013 (24 months later) where we began to see the paint on the handle of our storm door chipping away, as well as rust on the hardware of our side door. We contacted Albern on May 3, 2013 and after an initial response from that same sales rep (who told us there was nothing they could do), a call to the owner had him telling us that he would drop by, have a look at the rust issue (the paint only has a 90 day warranty evidently so the best he could do there was to provide us with some touch up), and he'd have his Emtak supplier provide us with new screws since they should not be rusting. Five weeks later, after 3 emails went unanswered, and not one phone call from Albern to inform us that the screws were in, we picked up screws and a cylinder for a deadbolt (which was also discolouring), after making three trips across the street to ascertain what was going on! We installed the new screws and hardware ourselves because after waiting 5 weeks - we were totally fed up and disgusted and just wanted to end our dealings with them!!! So the moral of the story, we would NOT recommend this company to anyone looking for new doors or windows............like alot of places, they loved us initially when they were about to make a sale from us, but after the fact, their customer service for us as former clients of theirs, was appalling at best.

Approximate cost of services:
$7,200.00
Was this review helpful?
Company Response

Mr. Nicholson I do apologize for the fact that you feel disgusted with the whole ordeal, we do care about our customers. It was unfortunately that when we sent our tech over he was unable to have the proper screws on hand. I know that the owner had been out to do a quick service for you in the past and that he also offered to come over and install the 2 screws in the inside frame that had rusted. We are a family business and do take pride in looking after our customers before and after the sale, this is why we have been in business since 1955. If you have any further need of us for service please let us know and we will try to be a little more prompt in getting back to you.

3/10

We just worked with Olympic to have new kitchen cabinets built and installed for our kitchen renovation. The cabinets themselves are gorgeous and we are very pleased with the end result. We were however extremely disappointed with the customer service that we received overall, which would take a great deal of space to mention here but suffice to say that we came away from the experience very very disappointed with how we were treated.

Approximate cost of services:
$15,000.00
What could this company do to improve their services?
Remember that every client counts from the beginning to the end of job. Also ensure that you not just talk the talk to gain the account, but ultimately walk the walk - in other words, follow through on anything you agree to.
Was this review helpful?
Company Response

We work hard at Olympic Kitchens to provide the best service to each of our clients. We do so because we value each of our cleints and their referrals. We understand a client has to be satisfied not only with the final product but also with the process. We do acknowledge that in this case some communication errors were made when it comes to servicing our cleints' needs. I have spoken in length with our client in this case and fully understand the concerns they have. Unfortunately they brought their concerns to our attention only after the project was completed and we could do nothing to rectify their issues for them. As they stated they are very satisfied with the cabinetry and it was completed on time and on budget. We do feel the score on this review is unfair but the client is always right.

10/10

We purchased a new countertop (Caesarstone in Mocha) and a new sink from ASD recently and it was installed just this week. The products in both instances are AMAZING and the client service experience was top notch! The were helpful, accomodating and very reasonable price wise - a huge thank you to Mario and Sabina for making this a terrific experience. We will highly recommend them in the future!!!!!!

Approximate cost of services:
$1.00
Was this review helpful?