I had a poor experience with this company. I needed my sump pump to be replaced. Larry from Water Works plumbing came over and quoted me $768 + tax. this is almost $900 after tax. So I quickly jumped on the internet and checked Sump pump prices on my lap top while he was writing up the quote on his pad. I saw prices from $125 up to $300+ I asked which sump pump do you install? Is it a plastic one for $125 or a nicer one for $300+ This checking the cost on the internet and asking what sump pump insulted mr. Larry V because he felt that I was being rude to him because I was questioning the price of $768+ tax being to high. I wanted to ensure that I was not getting a $125 plastic sump pump and paying $600+ for instalation. I felt this was prudent to ask for the type of pump I didn't feel there was anything wrong with it. So Larry said I don't need this and walked out the door and left. He was so insulted by me asking for model type that he couldn't stand to be in the house anymore. So Mike called me from the service dept. He tells me this. I quote "When you go to a restaurant and order a steak do you call up the butcher and ask how much the cost is? Do you go and find out the cost of the onion rings." I felt that was very rude. Because if I was out for dinner, and I was paying $50 for a steak dinner. I sure as hell want to know if my steak is Angus beef or Triple AAA or lower. So yes Mike I would want to know what type of steak I am eatting. He also told me that people trust us, when we give you a price that price is comparable. That's fine I don't dispute that. But I don't see why asking for what type of sump pump caused such an up roar and having the plumber get up and walk out of my house and refuse to talk to me. So if you want to go with Water Works, I suggest you never question the price. Never ask what type of materials they will be giving you, just accept whatever they tell you and shut up and all will be good. If you question anything, you risk the plumber walking out in a hissy fit and not doing the work. I am still shocked that this happened today.
