NY

The bathroom was a complete redo. The total area is less than 17 x 8 ft Despite the size, it took close to 9 months. There were never any schedule despite that we kept asking for one. When workers come, they have to buy their own supplies. The materials supplied by home direct is either late or the wrong items. They rented a garbage bin in my driveway and it was there for over 4 months despite I kept asking them to remove it. The result was that they left a stain in my driveway. When after 8 months they were ready to tile and then the company told us that they did not order the tiles and we had to go out on our own to get it. When it comes time to measure the glass doors for the shower, the installers found out that the workers did not build the bulk head and bottom properly so instead of one piece, they had to join 2 pieces together at an odd angle. In general the workmanship was terrible. The company agreed that we use the last payment of $1300 to connect the light fixtures and do some minor fixing. Unfortunately, the glass doors cannot be replaced without redoing the bulkhead, and they did poor job cutting the marble on the niche, none of these can be rectified for less than over $2000. To add insult to injury, we discovered a leak causing molds in the cabinets after 1 month. The company sent someone to do some resealing but did not work. I cannot afford to wait for them to fix a leak based on prior experience, so I hired outside contractors to complete the job. I have sent the company proof of poor workmanship and damages to my cabinets. I have also sent pictures of the my contractor removing tiles in the shower, replace pipes, fixed wrong installations and reapply proper sealants. If the company does not reimburse me for out of pocket expenses, I will have to take them to court. So if you want to retain this company, make sure you set a deadline and make sure they correct every little mistakes.