thomas.dsouza in Burlington, Ontario Canada L7L4V7

I am in process of selling my home and in the buyers inspection, it was found that I had mold above the ensuite bathroom where I thought I had the exhaust properly vented to the outside. Turns out that I didn't. The exhaust was just going into the attic causing the mold. I requested the work from a few companies and Gerrard of Inspection Channel was one of the quotes that came in quickly. They were competitive and he just didn't give me a quote, but explained how the work was going to be done. The scheduling of the work was quick as well and while there was a slight mis-communication of the work that was required, Gerrard quickly resolved the matter. I'll be sure to have them noted in my contacts should I need any work in my new home.

My wife and I decided to finally get our unfinished basement renovated to create a living and play space for our two young children, create a bathroom and relocate our main floor laundry room to the basement. We received a number of quotations from contractors, did our background checks, and evaluated each of the contracts against each other. Ultimately, P&P Renovations were chosen based on the structure of the contract and the payment terms and schedule were organized to be in our favor - with no negotiation - this the standard way they do business. The price was competitive and we just had a good feeling about P&P Renovations based on the impression from Natanael. The work was scheduled to begin in early November and end just before Christmas 2013. The work began on time, and my wife and I decided to add scope to the project by having P&P replace the crown molding in the kitchen and entrance as well as replace the door trim & baseboards in the entire house, and paint the main floor. Effectively by our own choice, we turned a basement renovation into a renovation of the entire house. This should have added a significant amount of time to the overall project, but Natanael added a few more workers to get try and get the job done on time. The work went over by the originally scheduled time by a few days, but that was entirely expected and clearly communicated to me as they were very upfront about the addition to the timeline. Effective and clear communication is not skill that many contractors have, but Natanael and his crew and chosen sub-contractors are very good at communicating and explaining what they are doing and why they are doing it. There is no hiding of information or cutting corners – a very professional and ethical business conduct. There were two minor issues that were inadvertently done causing minor issues, but Natanael promptly inspected the causes and organized for them to be addressed and fixed to our satisfaction. P&P Renovations is honestly and sincerely is one of the best contractor companies we have ever come across – and I don’t throw praise around normally. All of the crew that came and went were very respectful of my home, my wife, and my two kids. My wife was actually on maternity leave and home with two kids under 3, and she didn’t complain once about any of the work, noise, dirt/dust, or any of the crew – a testament in itself of P&P’s level of effort and respect they show to their customers. Mauricio, Albert, Javier, Rafael, the plumbers, Omar the stairmaster, and the painters Cezar and Kenny were outstanding at their crafts, and were great people to have around. I’d happily welcome them back and look forward to working with them in a future project. P&P Renovations (including the subs), my family and I sincerely thank you for all the hard work, dedication and regard you have shown us while working on our house. Regards, Tom & Beccie

My family and I woke up on a Saturday morning to a wet hardwood floor from a leaking copper pipe between the wall in the floor above. The drywall on the ceiling had bubbled and was dripping water. I had to shut the water off to the house, call the insurance company to report the incident, and then I called more than a few plumbers from Homestars. Very few returned my calls, some were unavailable or seemed disinterested in working on a weekend. Then I came across Fedor from Aquamaster. He committed to being at my house in a few hours, and called when he was 20 minutes from arriving. In less than an hour, he and his partner isolated where the water was coming from, removed the drywall in the ceiling and a portion of the wall in the guest bathroom where the leak originated from (due to a previous renovation that had inadvertently shot a nail through the copper pipe). They fixed the leak very quickly, reasonably cleaned up the mess created, and while they worked to isolate the fault, they allowed me to take pictures for the insurance claim. While I am not usually a person to gush over service that I receive (as I also have a job providing services to customers), I can say I am impressed, and would definitely recommend Aquamaster's professionalism, quick response, and sound customer service. Well done.