Due to recent rash of break-ins via front doors, I decided to invest in upgrading our builders' weak double door frame/door setup. We had our double door reinforced by George. Great job ! Work took about 6 hours, and the end result was excellent.
Here is the actual email I sent to their Manager of Customer Service on September 23rd, 2008. ------------------------------------------------------------- Hello Joanne, Just wanted to share the negative experience we had with our order. On April 19, 2008 we placed an order with Appliance Canada for about $7000 (stove, fridge, microwave, dishwasher). We advised that the order will need to be delivered on or around first week of September 1st, 2008 when we take possession of our new home in Oakville. First, despite giving Appliance Canada nearly 5 months to make sure all of the ordered items are in, we were told that our fridge was "back ordered" and nobody could advise as to when it will arrive. On the first delivery, our stove arrived with it's door window smashed. The driver tried very hard to have us sign-off on the paperwork before I noticed the damage. This had to be re-delivered. Secondly, and after much frustration, we were called by your store and advised that our fridge will finally be delivered today, September 23rd, 2008 - which was confirmed by your staff on Sept 22nd. Just now, and only because we called in to check, we were told that the fridge is not arriving today, and the new date is September 24th. I actually took a vacation day to be here for delivery. Finally - your staff in Customer Service are extremely rude and take no ownership of any of the issues. It goes without saying that we will never do business with you again. ----------------------------------------------------------------
