Dave Carter from Ottawa

Problems with weather, problems with their equipment, problems with quality control at their suppliers, problems with installation, problems with communication and delays to fix the installation problem, and problems standing behind their product. Our driveway looks nice for the most part, and is usable - but having to explain what looks like a joint or crack right across it to everyone that comes to visit is disheartening. I sent a message to the company stating my issues and asking why the redresses that the installer had committed to was not done. I am still waiting for a formal response.

Excellent sales, excellent service. We had a set of french doors replaced with a patio door. The sales person went over all the options and costs, and made suggestions on what the best product for our needs would be. Our new door was ready in no time and the crew that came to install it were great. They had the old door out and new one installed in no time and cleaned up after themselves very well. We could see that they took pride in their work and the newly installed door shows it. We love it!!

My correspondence with the company was quick and easy. The tech arrived on time and looked and acted in a very professional manner. It was obvious that he knew what he was doing and really cared about doing a great job. He explained what he was going to do and answered all my question. When he was done he went over all the spots he had found and how he fixed them. In the end the price was exactly as quoted and the work was second to none. Overall, a great experience!

I needed to replace the vinyl flooring in my kitchen. Lori was great at picking out the samples that we liked and explaining all the costs. Her installer did a fantastic job of with the floor and putting everything back the way it was before. We are very happy with how it all turned out.

I have a rather unique heating system and the technicians were great at explaining what they were doing and how things worked. When they left there were some recommended repairs that were required and within a few days I had a quote for the repairs.

I have been an existing Trilex customer for a number of year and when I moved I wanted to install a system into my new home. Trilex was great, they came out for a consult and offered me the same package that I had in my old place at the same price. The tech arrived on time to install the system and wire up all the sensors. It took him most of the day, but he cleaned up after and walked me through all the work he had done.