Web site indicates that they service LG appliances. Called to have a service done in LG refrigerator. Not cooling. Service tech arrived, looked at fridge and stated that compressor would need replacement. Capital cannot replace LG compressor as only authorized service company. It would have been prudent of the service desk to let me know that if it was a compressor issue (no cooling is a common result of compressor issue) that they could not repair it. Instead, I get charged a service call that I would not have done had I known they did not fully service LG fridge. Misleading advertising.
- Approximate cost of services:
- $79.00
- Company Response
Hi Jim,
We are sorry to hear that you are unhappy with the service you experienced. However, while we do repair LG appliances, we cannot repair compressors. While cooling problems can be a result of a compressor issue, it can also be a result of many other components. Our service desk staff are not able to relay suggestions about issues as they are not technicians, and the issues can only be diagnosed by the technicians upon inspection. We hope this brings you a better understanding of the situation.