Beth in Toronto

Big miss for pro care plumbing , I am without a shower and proper plumbing . They left me in October with a sewage smell on the brand new hook up . In July I moved my mini home that I lived in for 5 years . They put all new pipes in , in October I called to tell them I was smelling raw sewage, no one showed up , called back in December when we couldnt use shower or flush without using a backer to get waste out of toilet or shower. They came and said it was venting issues would go to office and talk to owner and get back to us. Mean while we went all January with same issues and in February he pipes froze. And he said its not a us issue the pipes are backed up with sewage and frozen. It took the guy six hours and could not find reason and owner came over and said go bang on pipes and found the frozen section.So they replaced all the new lines 30 feet and sent a bill . Then two weeks later still smelling bad he raw sewage and pipes froze again we was told by new plumber the reason is because wrong piping was installed.Pipes that will only go 30 feet and freeze is because the length of pipes are supposed to cover 60 feet which the length of my mini home. And now after the pipes gets replaced by with same grade piping thats not up to code I have to go and get all new piping that is up to code which is a grade higher to be able to shower in my home and use my bathroom. I called pro care back and told Tyson the owner my issues. He yelled at me and said legal action on me is in process because I refused to pay for a malpractice job .he threatened me by saying its my life and my credit that I will ruin in the end , a week after their last visit he already sought legal action without knowing I wasnt going to pay . I still have septic smell and cant use my bathroom at all, still have piping thats not up to code and They are rude and only care about the money not the customer. I have to replace my bathroom floor because of as they said water damaged from backed up pipes. I will I close pictures I have BBB on his case and lawyers and inspector coming to get this problem fixed. I have a kid here and she can't even use bathroom in her own home because of ProCare plumbing. I would rate 0 stars if I could and will never recommend anyone using their services.