R Mueller

Boonstra installed a heat pump and furnace that their sales rep. GW, assured us would qualify for the government incentives. We were just informed that it does NOT. We spent over $40k--too much to start--and now don't qualify for the Greener Homes Grant or the interest-free government loan at an additional cost of over $20k (loss of grant and interest-free loan cost). I contacted the sales rep, GW, a few times but no response eventually reached TI, Sales Manager, Right Time Group of Companies which owns Boonstra, and after initial communications with an offer to pay for the lost grant, $5,000, an additional $5000 for my "inconvenience," and to try to arrange for a 10-year loan at 4.99%, all of which does not make up for my losses and therefore is unacceptable, he has stopped responding also. This company is incompetent at best, unethical at worst. I have lost all trust and confidence in Boonstra and will update on how well their No Loopholes guarantee works, the No Hassels, Just Right, and We Respect You aspects of their assurances obviously are not being honoured.