Window and Patio Door Replacement
Our windows look great and the team who installed them did a fantastic (and fast) job. David from the team has also been very responsive and helpful before, during, and after the window installation. However, I was very disappointed with how the manager and company failed to honour the payment terms stated on our agreement and the manager even threatened to put a lien on our home following our initial 15% deposit. While I would have otherwise happily waited for the company to try and fail to put a lien on our house in court, I was pregnant and would not have wanted to deal with the hassle with a newborn and toddler in my house. Our contract explicitly stated the outstanding payment would be upon completion of the greener homes loan. I now realize that the company may have agreed to these terms in error because the person who signed it did not know it would take so long for the loan to go through (I also did not know the loan would take so long to receive). The company offered bridge financing from a third party for 3 months, but, because the Greener Homes Loan was so slow to process, the 3 months would not have been long enough and we would have been stuck paying horrendous interest on the loan. Luckily, we found financing elsewhere. In spite of this stressful experience, especially with the manager, I would recommend the company if you have the money available to finance the windows and if you do not need to customize the financing terms (as they may not be honoured based on my experience).
- Approximate cost of services:
- $29,000.00
- Company Response
Hi Julia. Thank you for your review. We do apologize for the confusion over the payment. Your contract was one of the 1st after the loan was announced and it seems we could have done a better job explaining it. Our standard process is to help get you signed up for the rebate and the loan, should you desire. The 15% is an advance that you can request upon loan approval to cover your deposit. As the loan money is paid directly to you (the home owner) and not us (the contractor) we do require payment for the project. We break this payment down into a startup and completion amount. In the beginning the government indicated they were paying the loan money out within 10 business days of final submission. This was on their website and even in the video they produced. However with the popularity of the program it does appear to be taking them longer to process the final payments. Again we apologize for any hardship or inconvenience this misunderstanding may have caused you. On the positive side, it seems you are happy with the product and installation and we were able to help you take full advantage of the program. You qualified for the rebate money and the 0% interest loan, both of which are huge savings. It has recently been announced that the government is ending the Greener Homes Rebate in about 90 days, so we're extremely happy you could take advantage of this. We will reach out to you to confirm you've received this money and if there is anything else we can assist you with.