Randy in Ashton

We had Atel Air Heating and Air Conditioning install a Mitsubishi Zuba Cold climate Heat Pump and Hot Water tank. We were replacing an oil fired furnace and hot water tank with the much more efficient Mitsubishi Zuba system. The first member of the Atel Team we met was the Comfort Adviser. He arrived on time for his appointment with us and after looking over the property ruled out our first choice of a Geothermal system because of a lack of space. He suggested instead to install the Mitsubishi Zuba system after explaining the way the system worked and what was involved. He then measured the house for square footage as well as all the windows and doors and insulation in the attics as well as which way the house face for sun exposure. He would use this information to do a Residential Heating & Cooling Load Calculation and Project Report which he emailed to me about 5 days later. The report outlines costs and savings comparing the old and new systems. After we went over the report and considered the savings we contacted our comfort advisor who sent us a quote which we accepted. We provided a deposit and the equipment was ordered. When all the equipment arrived the installation was scheduled over 2 days. The installers arrived on time the first day and removed the furnace, hot water tank, oil tank and A/C unit which all recycled. After that they brought the indoor air handler and hot water tank into the basement. One tech worked on getting the new hot water tank up and running. Another worked on positioning the indoor air handler and measuring for duct work modifications. Another tech worked on installing the Outside Unit on a stand to keep it above the snow as well as electrical modifications. Another tech helped with removal of the oil filler pipes and the patching of the holes thru the foundation as the oil tank was in the basement. On the second day the installers arrived early and while one tech worked on electrical and coolant lines the other 2 worked on the duct work and drainage line for air handler. Once the duct work was completed on the air handler the electrical was hooked up and the coolant lines were installed and pressure tested. The new thermostat was installed and the system fully tested. System operation was explained and the job was done. There is only one word we can come up with to describe the Atel Air Team and that is EXCELLENT Everyone on the team from the Comfort Advisor to the Office staff to the installation crew knew what they were talking about, were courteous, and explained each step of the installation completely and are a credit to the company. The installation crew explained all our many questions during the install without hesitation. They not only cleaned up on the go but did a complete cleanup on completion. We would not hesitate to recommend Atel Air for any Heating, Air Conditioning or Electrical job. A good guide to any Company is its staff and Atel Air staff have passed with flying colours. Randy & Suzanne Steinburg

Our Energy Audit was completed by Talal. He is knowledgable and a credit to the company. It is great to have someone who takes the time to go over the entire process. We learned a lot from his expertise. Looking forward to his report.